A payment didn’t go through

In short: update your card and we’ll try again. Your property decides what happens to permits that aren’t paid, so update your card soon.

What happens

When your card is declined, we email you: “We couldn’t take your parking payment.” The email shows the permit, the amount, the card that was declined and when we’ll try next: when you update your card.

What to do

1. Open the email Choose Update my card, or log in and open Billing.
2. Update your card Enter a card that works, or check the details of the one you have.
3. We try again The payment is retried when you update your card.

Your permit

Your property decides what happens to permits that aren’t paid [how long a permit stays active after a declined payment to confirm]. Update your card soon to avoid any trouble.

Still not working?

Reply to the email, or contact support. We answer in English and Spanish.